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What are ClickBank s terms and conditions for product listings?
ClickBank has specific terms and conditions for product listings to ensure that products sold through its platform are of high quality, meet legal requirements, and comply with ClickBank’s policies. These terms and conditions are designed to protect both vendors and customers, maintaining a trustworthy marketplace. Below are the key elements of ClickBank’s product listing terms and conditions:
1. Prohibited Content
ClickBank prohibits certain types of products and content on its platform. These include, but are not limited to:
- Illegal Content: Any products or services that promote illegal activities, including the sale of counterfeit goods or intellectual property infringement.
- Fraudulent or Deceptive Products: Products that mislead customers or make false claims, including false advertising or unsubstantiated health benefits.
- Malware or Viruses: Products that contain harmful software or malware that could damage users’ devices or data.
- Hate Speech and Discrimination: Products that promote violence, discrimination, or hatred based on race, religion, gender, sexual orientation, or other protected characteristics.
- Pornographic or Adult Content: Content of an explicit or sexual nature, including adult entertainment, pornography, or adult dating services.
- Unsubstantiated Financial Products: Any products that promise “get-rich-quick” schemes, unsubstantiated investment opportunities, or “too good to be true” financial claims.
- Nudity or Excessive Violence: Products containing graphic content that violates decency standards.
- Drugs and Controlled Substances: Products that involve the sale or promotion of illegal drugs, controlled substances, or paraphernalia.
2. Product Quality and Accuracy
- Honest Representation: Vendors must represent their products accurately and truthfully. They must not exaggerate the benefits or features of the product. All claims made in product descriptions, sales pages, and promotional materials must be substantiated.
- Functional Product: Products must work as advertised. If the product is a digital download, course, software, or membership, it must function as described and not be broken or incomplete.
- Refund Policy: Vendors are required to have a clear and reasonable refund policy. ClickBank offers a 60-day refund policy for most products, meaning customers can request a refund within 60 days of purchase. Vendors must comply with this refund policy and ensure customers can easily request refunds.
- No Hidden Fees: Products should not contain hidden fees or other unexpected charges. Any recurring billing should be clearly disclosed, with users fully understanding the payment terms.
3. Intellectual Property
- Copyrighted Material: Vendors must ensure that their product does not infringe on intellectual property rights. Products cannot use copyrighted materials (images, music, videos, software) without proper authorization from the copyright holder.
- Trademarks: Products should not infringe on any trademarks, and vendors must not mislead customers by using another company’s brand or logo unless they have express permission to do so.
4. Compliant Marketing Practices
- No Spam or Misleading Advertising: Vendors must ensure that their marketing practices comply with legal requirements, including not engaging in spamming or deceptive marketing techniques. This includes email marketing, social media ads, and other promotional methods.
- Compliant Affiliate Programs: If vendors set up affiliate programs, they must ensure that their affiliates comply with ClickBank’s marketing standards, especially in terms of ethical advertising and honesty in product promotion.
- Compliance with Local Laws: Vendors must ensure that their product listings and marketing materials comply with the local laws and regulations in the regions where their product is being sold, including consumer protection, privacy, and data security laws.
5. Refund Policy and Chargebacks
- Refund Policy: Vendors must honor ClickBank’s 60-day refund policy, which allows customers to request refunds within 60 days of the initial purchase. The refund policy must be easy to access and clearly stated in the product’s sales page.
- Chargebacks: Vendors should ensure that they are offering legitimate products and services to avoid chargebacks. A chargeback occurs when a customer disputes a charge through their credit card issuer. Excessive chargebacks can lead to account termination.
6. Payment and Commissions
- Commissions to Affiliates: Vendors must clearly disclose the commission structure to affiliates, including how much affiliates will earn for each sale or lead. This includes specifying whether it is a one-time payment or recurring commission.
- Payment Terms: ClickBank processes payments on behalf of vendors, but vendors must ensure that their payment methods (such as bank accounts) are set up correctly and that their payment terms are clear.
- Affiliate Terms: Vendors can create custom commission rates for affiliates, but they must ensure that their compensation plan aligns with ClickBank’s guidelines.
7. Listing Requirements
- Detailed Product Description: Vendors must provide a detailed and accurate description of the product. The product listing must clearly explain what the product is, how it works, and what customers can expect from it.
- Product Images and Videos: Vendors should upload high-quality images and/or videos that are relevant to the product. The visuals should accurately represent the product and align with the descriptions.
- Compliance with ClickBank’s Standards: Vendors should ensure that their product listings comply with ClickBank’s guidelines for professionalism, including not using misleading or overly aggressive sales tactics in the product copy.
- Product Delivery: Vendors must ensure that their product is delivered to the customer promptly after the purchase. For digital products, this means providing instant access or download instructions.
8. Termination of Product Listings
- Removal of Products: ClickBank reserves the right to remove any product listings that violate its terms and conditions or that are deemed harmful or deceptive.
- Account Termination: If a vendor repeatedly violates ClickBank’s terms or engages in prohibited practices, ClickBank has the right to suspend or terminate the vendor’s account and withhold any pending payments.
9. Customer Support
- Responsive Support: Vendors are expected to provide excellent customer service to ClickBank customers. This includes responding promptly to inquiries and resolving any issues related to refunds, product functionality, or disputes.
- Clear Contact Information: Vendors must provide clear contact information for customers who may need support, including an email address or phone number for customer inquiries.
10. No Manipulation of ClickBank Systems
- No Fraudulent Activity: Vendors must refrain from any fraudulent activities such as artificially inflating sales, using fake testimonials, or engaging in click fraud.
- ClickBank’s System Integrity: Vendors must not manipulate ClickBank’s systems, such as by altering tracking codes or engaging in any other activity that could interfere with ClickBank’s reporting or payments.
Summary:
To list products on ClickBank, vendors must adhere to a range of terms and conditions, including:
- Prohibited content such as illegal, fraudulent, or explicit materials.
- Ensuring that products are accurately described and function as promised.
- Compliance with local laws and intellectual property rights.
- Honoring refund policies and avoiding chargebacks.
- Clear payment terms and transparent affiliate compensation structures.
- Providing excellent customer support and maintaining integrity in marketing and sales practices.
Vendors who violate ClickBank’s terms may face removal of their product listings or account suspension, so it is important to comply with these conditions for continued success on the platform.
