How much text should be in an email?

November 20, 2024

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How much text should be in an email?

The amount of text in an email depends on its purpose and the audience, but there are general guidelines you can follow to ensure your email is effective, readable, and engaging. Here’s how you can determine the right amount of text for different types of emails:

1. Keep It Concise

  • Short and Sweet: Most people have limited time and attention spans when checking emails, especially on mobile devices. Aim to keep your email as brief as possible while still conveying your message. Ideally, aim for around 50 to 125 words for most types of emails (especially promotional or transactional ones).
  • Scan-Friendly: Make the email skimmable by breaking the text into small, digestible sections with clear headings, bullet points, and short paragraphs. This makes it easy for the reader to quickly pick out the most important information.

2. Purpose-Driven Length

The length of your email should be aligned with the goal of the message:

  • Promotional Emails: These emails are typically short. Focus on offering value with a clear call to action (CTA). Around 100-150 words should suffice. Any more may risk losing the reader’s attention, especially if the offer is clear from the subject line.
  • Newsletters: Newsletters are a bit longer, typically between 200 to 400 words. They contain multiple updates or pieces of information, so there is more room for detail. However, break the text into easily digestible chunks, with strong section headers and images or links to read more.
  • Transactional Emails (Receipts, Confirmations, etc.): These emails are usually shorter, often between 50-100 words. Provide only the necessary information, such as order details, confirmation numbers, or shipping dates.
  • Personalized Emails: If you’re reaching out to a customer or subscriber with personalized content, you may go slightly longer, but avoid excessive text. 150-250 words are a good range to keep it personalized but not overwhelming.

3. Write for Skimming

  • Use short paragraphs: Avoid large blocks of text. Break the content into bite-sized pieces that are easy to scan.
  • Highlight key points: Use bold or italics for important information, such as the CTA or key benefits.
  • Use bullet points: These are great for listing benefits, features, or steps without overwhelming the reader.

4. Optimize for Mobile

  • Since most emails are read on mobile devices, keep the content even shorter to account for smaller screens and limited time. Long paragraphs and excessive text can result in poor user experience. Stick to around 50-150 words for mobile-friendly emails, and make sure your call to action is above the fold.

5. Include a Clear Call-to-Action (CTA)

  • Whether your email is long or short, the CTA should be prominent and clear. If the message is short, the CTA should be clear within the first few lines of text. If the email is longer, you may include the CTA at the top and bottom to cater to both readers who scan and those who read in full.

6. Test and Adjust

  • A/B testing: Test different email lengths to see what resonates best with your audience. You may find that your subscribers prefer more detailed emails or, conversely, that shorter emails lead to better engagement and conversions.
  • Review analytics: Look at your open rates, click-through rates, and other metrics to gauge whether your email length might be affecting engagement. If your emails are too long and engagement is low, try shortening them.

7. Consider the Audience

  • Target Audience: Know your audience’s preferences. If they’re busy professionals, shorter emails are generally better. If they’re consumers looking for in-depth information, a longer email with detailed explanations may be acceptable.

8. Structure the Email Well

  • Subject Line and Preheader: Keep your subject line short and impactful (around 6-8 words) to grab attention. The preheader should complement it, offering additional details or clarifying the content of the email.
  • First Few Lines: The first few lines should summarize the key message and include the CTA. This will help those skimming the email immediately understand the purpose.
  • Footer: While you should avoid excessive text in the body of the email, your footer might contain links to your website, social media profiles, and an unsubscribe option. This section can be smaller but should remain consistent across all emails.

General Guidelines:

  • Promotional/Action-Oriented Emails: 50–125 words
  • Newsletters/Informative Emails: 200–400 words
  • Transactional Emails: 50–100 words
  • Personalized Outreach: 150–250 words

Conclusion

The ideal amount of text in an email depends on the type of message and the specific audience. Generally, shorter emails are more effective for busy readers, especially on mobile devices. However, certain types of emails, like newsletters or informational emails, may require more detail. Always focus on clarity, scannability, and engaging your readers quickly to ensure the highest level of interaction and conversion.

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