How does John Thornhill recommend building relationships with leads?

November 30, 2024

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How does John Thornhill recommend building relationships with leads?

John Thornhill emphasizes the importance of building strong, trust-based relationships with leads as a cornerstone of successful online marketing and business growth. Here are some key strategies he recommends for building relationships with leads:

1. Provide Value First

  • Educational content: Thornhill stresses that providing value upfront is essential. By offering free, high-quality content—whether it’s blog posts, videos, webinars, or eBooks—ambassadors and marketers can establish themselves as trusted experts. This helps to build rapport and trust with leads before asking for anything in return.
  • Solve problems: He advises focusing on solving your audience’s problems through your content. When leads feel like you understand their needs and are providing useful solutions, they are more likely to stick around and engage with your offerings.

2. Be Consistent and Reliable

  • Regular communication: Consistency is key in maintaining a relationship with your leads. Thornhill suggests staying in regular contact with your leads through email marketing, social media, or content updates. Being consistent in delivering value helps build trust over time.
  • Follow-up: Following up with leads is an essential part of relationship-building. Thornhill advocates using email autoresponders to stay in touch with leads and nurture them through the decision-making process. Regular, automated follow-up emails help keep your brand top of mind.

3. Engage Personally

  • Personal connections: Thornhill recommends making your communications feel personal, even if they’re automated. This can be done by addressing leads by their first name, using a conversational tone, and tailoring content to their needs and preferences.
  • Respond to queries and feedback: Actively engaging with leads by answering their questions, responding to comments, and addressing concerns can make them feel valued and heard, which strengthens the relationship.

4. Use Storytelling

  • Tell your story: Thornhill often highlights the power of storytelling in connecting with leads. Sharing personal experiences, challenges you’ve overcome, and success stories helps humanize your brand and makes you more relatable to your audience. It also helps leads see the value of what you’re offering in a more tangible way.
  • Customer success stories: Sharing testimonials and case studies of people who have benefited from your product or service can also build credibility and trust. Thornhill suggests showcasing real-life examples of how your product has helped others, as this social proof strengthens the relationship.

5. Focus on Building Trust Over Time

  • Don’t be pushy: Thornhill advises against trying to sell too aggressively from the start. Instead, build trust gradually by offering value, showing genuine care for your leads, and letting them get to know you over time. A trusting relationship is more likely to lead to conversions in the long term.
  • Transparency: Being open and transparent about your products, services, and business practices helps establish credibility. Thornhill emphasizes honesty in all communications to avoid coming across as deceptive or overly sales-driven.

6. Leverage Email Marketing for Nurturing

  • Email sequences: Thornhill recommends setting up automated email sequences that nurture leads over time. These sequences can include welcome emails, educational content, case studies, and special offers. He suggests using these sequences to gradually introduce leads to your products or services without overwhelming them with sales pitches.
  • Personalized emails: While automation is key, Thornhill also emphasizes the importance of personalization. Sending personalized emails based on the lead’s behavior (e.g., downloading a free resource, clicking a link, etc.) shows that you are paying attention and genuinely interested in helping them.

7. Offer Something Free (Lead Magnets)

  • Free resources: Thornhill teaches that offering free, valuable resources (such as lead magnets) is one of the best ways to attract and nurture leads. Free eBooks, reports, checklists, or video training can help introduce your brand and provide value, which opens the door to further engagement and communication.
  • Webinars and live training: Hosting free webinars or live Q&A sessions allows leads to interact with you directly and see your expertise in action. Thornhill emphasizes that these types of interactive sessions can help build a deeper connection with your audience.

8. Use Social Proof

  • Testimonials and reviews: Sharing testimonials, user reviews, and case studies plays a significant role in building trust. Thornhill encourages ambassadors to showcase how their products or services have positively impacted others. Social proof reassures leads that they are making a good decision by engaging with your brand.
  • Community-building: Building a community around your brand (like a Facebook group, online forum, or social media following) is another great way to build relationships. Thornhill advocates fostering a sense of belonging where leads can share experiences and learn from others.

9. Provide Consistent Updates and Transparency

  • Keep leads in the loop: Thornhill suggests regularly updating your leads on new product launches, updates, or changes within your business. Being transparent and proactive in sharing these updates can make leads feel more connected to your brand.
  • Offer value even when you don’t ask for a sale: Providing value in emails, social posts, and other communications—even when you’re not trying to make a sale—can show leads that you care about their success, not just your bottom line. This makes them more likely to trust you over time.

10. Build a Long-Term Relationship, Not Just a Transaction

  • Focus on the long-term: Thornhill stresses that successful marketing isn’t just about closing a sale quickly; it’s about building long-term relationships with your leads. The more you can build trust, provide value, and engage authentically, the more likely those leads will convert into loyal customers.

Conclusion:

John Thornhill’s approach to building relationships with leads is all about providing value, being authentic, and nurturing trust over time. By using educational content, email marketing, storytelling, and transparency, ambassadors can create strong connections with their leads, eventually leading to more sales and long-term customer loyalty. Thornhill advocates for patience and consistency, as well as a focus on serving the audience’s needs rather than pushing for immediate conversions.

Free Webinar Training Reveals From John Thornhill